Amazon cloud failure disrupts Denver operations

Disruptions in the cloud infrastructure marketplace Friday night caused chaos for workers at a Colorado warehouse owned by Amazon, it was reported Monday. The outage prevented Amazon’s Fulfillment by Amazon service from delivering purchases…

Amazon cloud failure disrupts Denver operations

Disruptions in the cloud infrastructure marketplace Friday night caused chaos for workers at a Colorado warehouse owned by Amazon, it was reported Monday.

The outage prevented Amazon’s Fulfillment by Amazon service from delivering purchases from customers on its mobile app.

Amazon Web Services, the company’s cloud infrastructure division, has been offline for more than a day. The outage affected AWS’s Elastic Compute Cloud (EC2) and the RDS high-performance database hosting service.

According to local newspaper The Durango Herald, employees reported the service disruption to their managers, and workers said they had to use coworker’s phones to get the company’s voice mail while they did data entry.

Horseplay between employees at the facility also reportedly stemmed from the interruptions.

“Every 10 minutes for the first half hour, it was: ‘Hey, what’s going on?’ I was being a person,” a logistics employee told the newspaper. “But at the end of the day I was like, yeah, that’s what’s going on.”

The Herald reported that the Fulfillment facility is owned by Northland Investment Management. The company does not regularly discuss its property.

In 2016, the company was investigated by the Commerce Department’s Office of Consumer Protection. The federal agency was concerned about Amazon’s fulfillment operations working against the state’s tax policy, and asked the retailer to answer questions about its relationship with third parties. The complaint was dropped after an agreement was reached in March 2017.

Amazon did not immediately respond to requests for comment.

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